Wait a Short While:

Sometimes, USPS may mark a package as delivered even if it arrives a day or two later (I'm not sure why, but it happens). 

Please be patient and wait 24-48 hours business before taking further action to see if it gets delivered. 

Check Nearby Locations:

Look around your property carefully, including porches, backyards, and areas near mailboxes.

Check with neighbors to see if they accidentally received your package.

Contact USPS:

If your package still hasn't arrived after 48 hours, file a claim with the USPS by visiting their website here: https://www.usps.com/help/missing-mail.htm .

Follow the instructions on the website to file a claim.

Please also email us to communicate you've taken action and that your package has not arrived. We are also happy to help if needed!

Note: If you suspect your package was stolen, filing a claim with the USPS is crucial for investigation.

• Most eReader case orders ship within 1 business day.
• Most apparel items ship within 2 business days.
• iPad and phone cases ship within 2 business days.

Standard shipping times apply after that. We will do our best to keep you informed of any delays.

Pre-orders or Specialty Items: Shipping times may vary depending on the product. Please refer to the specific product page for estimated shipping details.

We ship to many countries, including the US, Canada, most of Europe, and Asia. See our full list of countries here.

Preorder timeframes vary depending on the product(s) that were purchased. The best place to check the preorder timeline is the product page. We will specify in the product description when it will be shipping out. 

Once shipped, you'll receive a notification and tracking information.

If you haven’t received a shipping notification or tracking number for your order:

1. Check the product page – Some items may have longer processing times, so be sure to review the details for any estimated shipping information.
2. Contact us – If you can't find any shipping information or specific turnaround time, feel free to reach out to paige@paigrecreating.com. We’ll be happy to assist you and provide an update on your order's status.

Key Features of Both Case Types:

• Magnetic auto wake/sleep function
• Hand strap
• Kickstand
• Card slot
• Full case protection with a flexible fit (silicon or TPU) for a snug and durable fit
• Front: Made of vegan, PU leather
• Back: Made of silicon on clear back or TPU on standard full cover

Clear Back Cases:

• Feature a transparent back, allowing you to customize them with stickers, photos, or inserts
• Maintain the auto wake/sleep function with a front magnet
• There are only magnets on the front cover, so the front cover will not magnetically snap onto the back of the case when fully open

Standard Full Cover Cases:

• Have a fully covered back with the design extending to the rear
• Include built-in magnets on both the front and back for a secure snap-to-close function

Your eReader case is designed to be cute and durable. Similar to any product that is used frequently, general wear and tear is normal. If you find it necessary to clean your case, we recommend the following cleaning method.

Gentle Cleaning:

Use a slightly damp, soft cloth (like a microfiber cloth or a soft washcloth) to gently wipe down the case.

Avoid using harsh chemicals, abrasive cleaners, or excessive pressure, as this can damage the design.

If You Upgraded Your Case With a Protective Sealer:

Clean the upgraded protective sealer with the same gentle method as stated above.

If you feel you may have applied too much pressure or rubbed off the protective sealant, you can reapply it:

Once the case is completely dry, lightly apply a thin layer of Mod Podge to the entire case.

Lay the case flat and allow it to dry completely before attaching your eReader.

Important Notes:

Avoid exposing your case to extreme temperatures or direct sunlight for extended periods.

Our cases are water resistant but should not be submerged in water.

Disclaimer: 

These cleaning instructions are for general guidance only.

We are not responsible for any damage caused by improper cleaning methods.

Similar to any product that is used frequently, general wear and tear is normal.

Clear Back Cases:

• Front: Vegan, PU leather
• Back: Silicon

Standard Full Cover Cases:

• Front: Vegan, PU leather
• Back: TPU

Our UV printing process creates a long-lasting design on your case. While this method is highly durable, consistent rubbing or friction can lead to fading, particularly in tight spaces. To minimize wear and tear, we offer an optional protective sealer that can be added during checkout.

If you've already purchased your case, consider applying a water-based sealer like Mod Podge to safeguard your design from everyday wear and tear.

Our cases are double-stitched at the beginning and end of each seam to provide extra durability. While this method is highly effective, some minor fraying may occur over time, especially in areas of high stress. To minimize this, you can apply a small amount of glue or a sealer like Mod Podge to the fraying area.

We offer a 30-day return policy. To be eligible for a return, the item must be in the same condition you received it—unworn or unused. Contact us at paige@paigecreating.com to start the return process.

For mor info please see the return policy.

Gift cards, apparel, and iPad cases are not returnable unless defective (e.g., misprint)

Yes, for approved returns, you will receive a full refund for the purchase price (minus original or return shipping costs).

We will process your return within 10 business days of receiving it. Your bank or credit card company may take additional time to post the refund.

Please inspect your order upon arrival. If it's damaged, contact us immediately at paige@paigecreating.com with photos and details. We will work to resolve the issue.